Return Policy

Custom Barres Online Store Return Policy

All of Custom Barres’ products are custom made specifically for you and therefore are not eligible for return or exchange. Our Customer Service Representatives are always here to assist. Give us a call: 888.772.9464. Ask questions regarding layouts, quantity of brackets and wood sections if unsure and make sure to review your invoice prior to placing your order.
IMPORTANT: Please make sure to inspect all barres, brackets and products immediately upon delivery!!
All Replacement requests must be received within 14 calendar days from the date you received your merchandise and must be in their original packaging. Claims that exceeds 14 calendar days since purchase date and are not in their original packaging are not eligible for replacement.

Submit a Claim for Replacement to support@custombarres.com with proof of purchase (name, address and invoice number). Claims for damaged/defective items require photos of the original packaging and photos of the damaged/defective item for review. Claims received after 14 calendar days and/or that do not include photos of original packaging and the defective product will be denied. If your replacement is authorized, we will e-mail you an RMA number (Return Merchandise Authorization) and further instructions for your return. All returns require a Custom Barres issued return label for tracking purposes.

For replacements due to manufacturer’s error/damage/defects we will ship your replacement items ASAP. However, as all products are custom made-to-order your replacement items may take 7 to 10 business days for production. Quality is still our top priority! Damaged/defective items must be returned within 7 business days of receipt of your replacement or will be considered as an additional purchase and you will be charged for the replacement items. You will be required to submit credit card information for authorization of charges in writing (via e-mail) before replacement items are shipped.

Once an order is placed it is immediately sent into production and order will not be eligible for cancellation or refund. If you placed the order and immediately noticed that you made an error please contact Custom Barres immediately via phone 848.245.9464 and email us to support@custombarres.com - we will be more then happy to assist you.

Due to the high cost of shipping, and the nature of our custom made products, we do not accept any returns from buyers outside the continental USA.

Your product has a one year structural warranty. In the event that your barre or brackets are proven defective within one year of purchase, we will exchange or repair it at our expense. This is only a structural warranty and does not cover cosmetic damage, including but not limited to scratches, water damage or expected wear and tear. This warranty is void if the buyer did not follow installation guidelines and/or if the Custom Barres label has been removed.