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Return Policy

Custom Barres Online Store Return Policy

 

All of our Ballet Barres, Brackets and Products are custom made specifically for you and therefore are non-returnable and non-refundable.

We accept returns only for damaged items within 7 business days of receipt of merchandise.  Please make sure to inspect all barres, brackets and products upon delivery. 

In the event that your product arrived damaged or you had received the incorrect product, please call our Customer Service Department at 888.772.9479 and we will provide you with an RMA number (Return Merchandise Authorization) and further instructions for your return.  

Your product has a one year structural warranty. in the event that your barre is damaged within one year of purchase, we will exchange or repair it on our expense.  This is only a structural warranty, not a cosmetic warranty and therefore does not cover any scratches or expected wear and tear.

Custom Barres reserve the right to change or modify the return policy at any time.